Common Issues

Quick solutions to frequently encountered problems.

Login Issues

Can't Log In

• Verify you're using the correct email address
• Check that Caps Lock is off when entering your password
• Clear your browser cache and cookies
• Try a different browser or incognito mode
• Use "Forgot Password" to reset your credentials

Google Sign-In Not Working

• Enable pop-ups for chorvia.com in your browser
• Disable browser extensions that block third-party cookies
• Try signing in with email and password instead

Matching Problems

Not Getting Matched

• Check that your preferences are set
• Ensure your availability is up to date
• Verify your account is active
• Consider expanding your availability windows
• Select more topic interests

Poor Match Quality

• Review and update your preferences
• Provide feedback after conversations
• Be more specific about your interests
• Adjust your "Who to Talk To" settings

Email & Notifications

Not Receiving Emails

• Check your spam/junk folder
• Add noreply@chorvia.com to your contacts
• Verify your email address in settings
• Check notification preferences
• Contact your IT department if using corporate email

Too Many Emails

• Go to Settings → Notifications
• Adjust frequency and types of emails
• Unsubscribe from non-essential communications

Account & Settings

Can't Update Profile

• Refresh the page and try again
• Check that all required fields are filled
• Ensure file uploads are under size limits
• Clear browser cache

Billing Errors

• Verify your payment method is current
• Check billing address matches card on file
• Contact your bank if charges are declined
• Email billing@chorvia.com for account-specific issues

For Organizations

Bulk Import Failed

• Check file format (CSV or XLSX only)
• Verify all required columns are present
• Remove special characters from names
• Ensure emails are valid format
• Check file size is under 5MB

Members Not Receiving Invitations

• Verify email addresses are correct
• Check organization spam filter settings
• Resend invitations from dashboard
• Consider using individual invites for problem addresses