Technical Support

Get help from our support team when you need it.

Contact Methods

Email Support

General Support: support@chorvia.com

Billing Questions: billing@chorvia.com

Response Time: We typically respond within 24 hours (faster for paid plans)

In-App Chat (Coming Soon)

Real-time chat support will be available soon for all paid plan users.

Before Contacting Support

Help us help you faster by:

1. Checking our Support Center for solutions
2. Reviewing Common Issues
3. Gathering relevant details about your problem
4. Taking screenshots if applicable

What to Include in Your Request

To expedite resolution, please include:

• Your email address or account ID
• Detailed description of the issue
• Steps to reproduce the problem
• When the issue started
• Browser and operating system
• Screenshots or error messages
• What you've already tried

Support Response Times

Priority Support

Enterprise customers have access to:

• Dedicated account manager
• Direct phone support
• Video call troubleshooting
• Guaranteed response times (SLA)
• 24/7 critical issue support

Self-Service Resources

• Support Center - Comprehensive documentation
• Common Issues - Quick fixes for frequent problems
• How-To Guides - Step-by-step tutorials

Reporting Bugs

Found a bug? Help us fix it by reporting:

1. What you were trying to do
2. What happened instead
3. Steps to reproduce consistently
4. Any error messages or codes
5. Screenshots or screen recordings

Email bug reports to support@chorvia.com with "BUG" in the subject line.

Feature Requests

We love hearing your ideas! Submit feature requests to support@chorvia.com with "FEATURE REQUEST" in the subject.

Emergency Support

For critical issues affecting your entire organization (Enterprise plans only):

• Call your dedicated support line
• Email with "URGENT" in the subject
• Response within 1 hour guaranteed