Account Recovery

Regain access to your Chorvia account if you're locked out.

Forgot Password

1. Go to the Chorvia login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for the reset link
5. Click the link and create a new password
6. Log in with your new password

Can't Access Email

If you no longer have access to your registered email:

1. Contact support@chorvia.com
2. Provide your name and any account details you remember
3. Include proof of identity (for security)
4. Our team will help you update your email

Too Many Login Attempts

For security, sign-in is temporarily rate-limited after many failed attempts. If you run into this:

• Wait a few minutes, then try again
• Use "Forgot Password" if you're unsure of your password
• Contact support if you still can't get in

Can't Participate After a Payment Lapse

If your subscription isn't active, you can still log in, but you won't be able to join meetings until you add or update a payment method in Settings → Billing. Organization members are covered by their organization and don't need their own payment method.

Reactivating a Cancelled Subscription

1. Log in with your existing credentials
2. Go to Settings → Billing
3. Click "Reactivate Subscription"
4. Update your payment method if needed

Your account and history stay intact — cancelling doesn't delete them. Note that personal accounts that go unused for an extended period may be removed under our data-retention policy; we'll email you well in advance, and simply logging in keeps your account active.

Two-Factor Authentication Issues

Lost Access to 2FA Device

1. Use one of your backup codes (provided during 2FA setup)
2. If no backup codes, contact support with proof of identity
3. We'll temporarily disable 2FA so you can log in
4. Set up 2FA again with a new device

2FA Code Not Working

• Ensure your device's time is synced correctly
• Wait for a new code to generate
• Try a backup code instead

Organization Account Recovery

If you're locked out of an organization account:

• Contact another admin in your organization
• Have them reset your access or update your email
• If no other admins, contact support with organizational proof