Account Recovery

Regain access to your Chorvia account if you're locked out.

Forgot Password

1. Go to the Chorvia login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for the reset link
5. Click the link and create a new password
6. Log in with your new password

Can't Access Email

If you no longer have access to your registered email:

1. Contact support@chorvia.com
2. Provide your name and any account details you remember
3. Include proof of identity (for security)
4. Our team will help you update your email

Account Locked

Accounts may be temporarily locked after multiple failed login attempts. To unlock:

• Wait 30 minutes and try again
• Use the password reset process
• Contact support if still locked after 24 hours

Account Suspended

If your account was suspended due to:

• Payment Issues: Update your payment method in billing settings
• Policy Violations: Contact support to discuss reinstatement
• Inactivity: Log in to reactivate automatically

Reactivating Cancelled Account

You can reactivate a cancelled account within 30 days:

1. Log in with your existing credentials
2. Go to Settings → Billing
3. Click "Reactivate Account"
4. Update payment method if needed

After 30 days, your data is permanently deleted and you'll need to create a new account.

Two-Factor Authentication Issues

Lost Access to 2FA Device

1. Use one of your backup codes (provided during 2FA setup)
2. If no backup codes, contact support with proof of identity
3. We'll temporarily disable 2FA so you can log in
4. Set up 2FA again with a new device

2FA Code Not Working

• Ensure your device's time is synced correctly
• Wait for a new code to generate
• Try a backup code instead

Organization Account Recovery

If you're locked out of an organization account:

• Contact another admin in your organization
• Have them reset your access or update your email
• If no other admins, contact support with organizational proof